Refund Policy
Last updated 26 October 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. To ask for a refund, reply to your Paddle receipt or contact us at the address below.
Subscriptions (Starter, Studio, Pro)
- 14-day refund on your first payment. If FP_IMAGING isn't right for you, ask within 14 days of your first payment for a plan and we'll refund it in full, as long as you've used less than a fifth of that period's credits.
- Cancel any time. You keep access until the end of the period you've paid for, and you won't be charged again. We don't refund part-used periods after the first 14 days.
- Annual plans follow the same 14-day rule from your first annual payment.
Credit top-ups
- Unused top-ups can be refunded within 14 days of purchase. Once any credits from a top-up have been used, that top-up can't be refunded.
When something goes wrong
- If a job fails because of a fault on our side, its credits are not charged, or we return them.
- If you're charged twice or charged in error, we refund the mistaken charge in full.
Enterprise editions
Enterprise seats are invoiced in advance under the firm's agreement with us, and refunds follow that agreement. AI usage on enterprise editions is paid by the firm directly to its AI provider (Runware) and is not refundable by us.
Your statutory rights
This policy does not affect any rights you have under consumer protection law in your country.
Contact
Fictional Pixel (Pty) Ltd
6 Tyrell House, Crowthorne Corner, Garlicke Drive, Ballito, KwaDukuza, KwaZulu-Natal, South Africa
Company registration number 2017/241916/07 · VAT number 4590283950
imaging@fictionalpixel.net